Refund Policy

Effective Date: 04.12.2024

At Evalant Media, we are committed to providing custom-made solutions tailored to meet each client’s unique needs. Our goal is to work until you are fully satisfied with the results. This Refund Policy outlines the terms under which refunds may be issued.

1. Satisfaction Guarantee

We strive to ensure your full satisfaction with our services. In the event that you are not happy with the result of the work delivered upon the agreed deadline, we will continue to work to the best of our ability until you are satisfied.

2. Missed Deadlines

2.1 Our Responsibility:

If we miss a deadline due to circumstances within our control, we will deliver the order at a discounted rate or free of charge, depending on the extent of the delay and the specific circumstances.

2.2 Client Responsibility:

If the deadline is not met due to extensive edits or changes requested by the client, the delay will be considered the client’s responsibility. In such cases, no refunds will be issued.

3. Refunds

3.1 Custom-Made Solutions:

Due to the custom nature of our services, refunds are generally not provided once work has commenced. Each project is unique and created specifically to meet your requirements.

3.2 Exceptional Circumstances:

Refunds may be considered in exceptional cases where it is clear that Evalant Media has failed to deliver the agreed-upon services, and it is not possible to rectify the situation to the client’s satisfaction. Any refund requests must be submitted in writing and will be reviewed on a caseby-case basis.

4. Process for Disputes

In the unlikely event of a dispute regarding the quality of the delivered work:

1. Initial Resolution: We will first attempt to resolve the issue through further revisions and adjustments.
2. Escalation: If a satisfactory resolution cannot be reached, the matter will be escalated to senior management for review.
3. Final Decision: A final decision will be made, which may include a partial refund, additional revisions, or other appropriate remedies.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: team@evalantmedia.com
• Phone: [Insert Phone Number]

Thank you for choosing Evalant Media. We appreciate your business and are dedicated to providing you with the highest quality of service.